Black Dog Studios Terms and Conditions

About Us

Black Dog Studios are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at sales@blackdog-studios.com.

Our Contact details:

Black Dog Studios
West Emlett Black Dog Crediton Devon EX17 4QB United Kingdom
Phone: + 44 (0)1884 861313
Fax: + 44 (0)1884 861384
Email: sales@blackdog-studios.com

Making A Purchase

Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Check out" and you will be asked for a few details that we need to be able to satisfy the order.

We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.

We accept Visa and Mastercard. You may send your credit card information via phone, fax, snail mail or over the Internet. Alternatively if you prefer you may send a bankers draft in sterling by post. Shipping And Handling Delivery is FREE for all orders with the exception of framed orders outside the United Kingdom. A surcharge will also be made for shipping framed orders to Northern Ireland, the Highlands of Scotland and islands of the U.K. please phone or e-mail us for more information.

Rolled orders (worldwide air mail)

UK and International rolled orders are sent by registered post, and will need to be signed for. Please ensure that you give us a delivery address that will be attended during the day.

Framed orders (U.K. mainland only)

UK mainland framed orders will be sent by special courier and will need to be signed for. Please ensure that you give us a delivery address that will be attended during the day.

Framed orders outside the U.K.

Black Dog Studios can supply framed orders worldwide please contact us for a quote.

Delivery Schedule

We aim to dispatch rolled print orders within two working days. Framed orders are dispatched within 7 working days. International orders are generally received in under 7 days.

Credit Card Security

All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Reaching Us

If you need to reach us, please email us on sales @ blackdog-studios.com, alternatively, you can call on + 44 (0)1884 861313 (International +44 + 44 (0)1884 861313) or fax us on + 44 (0)1884 861384 or write to us at West Emlett Black Dog Crediton Devon EX17 4QB United Kingdom

Privacy Policy

Black Dog Studios do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.

Guarantee / Returns Policy

We feel sure you will be delighted with your purchase. Black Dog Studios are dedicated to quality and customer satisfaction.

7-day money back guarantee

From the day of delivery you have 7 days to decide whether the artwork meets with your approval. If for any reason you are not completely satisfied then please contact us within 7 days and we will arrange for the artwork to be collected from you. The artwork should be returned in its original packaging. We will give you a refund for the price of the artwork minus one way shipping expenses. 00 44 01884 861313,

Damaged Orders

In the unlikely event that the artwork arrives damaged please contact us immediately. We will discuss the options with you. This may include dispatching a replacement or a full refund. 00 44 01884 861313, Click here for our online contact form
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